Q #1: Do all VideoVet DVD’s have RACE approval for CE credits? Q #2: How do I get the CE credits? Q #3: Can I get all my yearly CE credits via VideoVet CE? Q #4: Do you ship overseas? Q #5: What carrier does VideoVet use to ship DVD’s? Q #6: If I want to order 10 DVD’s or more can I get special multi-DVD pricing? Q #7: How long after the seminar or laboratory do I get the ‘Seminar Pricing’? Q #8: I’m having trouble with the online order form; what should I do? Q #9: What should I do if I encounter technical problems using my DVD or CD? Q #10: What should I do if I want to order the entire set of DVD’s for my Practice Library? Q #11: Are VideoVet DVD’s compatible with Macintosch and PC computers? Q #12: Are VideoVet DVD's compatible with other countries? Q #13: If my DVD is scratched on delivery will VideoVet replace it? Q #14: Can I suggest new titles for DVD’s? Q #15: If I purchase a RACE approved DVD will my practice associates be eligible to get CE credits? Q #16: How much do I pay for shipping? Q #17: Will I need to pay customs duty for international shipments? Q #18: How do I get the ‘Seminar Pricing’?
A #1: No, only 9 DVD’s have 4hrs of RACE approved CE credits per DVD. Check out the website for the list of DVD’s with CE credits. A #2: When you receive your RACE approved DVD, just view the content, take the included exam, fill out the DVD evaluation form and send them to VideoVet. The exam will be graded and if you score 70% or better, VideoVet will send you a certificate for 4hrs of RACE approved CE credit. A #3: Not likely, but check with your state board to see how many hours of CE credit they will allow via this form of CE delivery. A #4: Yes, VideoVet ships worldwide. A #5: We use the United States Postal Service (USPS) for all shipments. Shipments within the US are sent via Media Mail. A #6: Email VideoVet at email@example.com and let us know how many DVD’s you would like to order. We may be able to make a special ‘Multi-DVD Order’ pricing. A #7: Forever! Once you have been through the pain and suffering of attending a seminar by Howard Seim or Ross Palmer you are eligible for the ‘Seminar Pricing’ for life! A #8: Send a detailed description of the problem you are experiencing to firstname.lastname@example.org. We will inform the Webmaster of the problem and if necessary can facilitate your order via email. A #9: Contact us at email@example.com and we will provide you with tech support to help in any way we can. A #10: Contact VideoVet at firstname.lastname@example.org.
Dr. Seim will work directly with you to help customize your order. A #11: Yes, fully compatible and easy to navigate. A #12: Yes, the DVD’s are not coded for specific regions of the
world. A #13: Yes, we stand by our product and will replace any DVD or CD that arrives scratched. Please let us know within two weeks of delivery. A #14: Yes, VideoVet is always interested in producing video content of surgical procedures Veterinarians would like to see included. A #15: Yes, once you have ordered a DVD for your practice library all practice associates are eligible for CE credits. A #16: Shipping within the US is free! We currently do not charge anything extra for international orders. This may change in the future. A #17: Generally not but that depends on each countries customs laws. VideoVet ships DVD’s as ‘Educational Media’. Most countries do not charge duty on educational media. A #18: If you have attended a seminar or laboratory presented by Drs. Howard Seim or Ross Palmer you are eligible to use the ‘Seminar Price’.